Terms and Conditions

MilHook Terms of Service

Welcome to MilHook, your leading Design and Email Marketing Subscription Service, designed to empower your brand's visual identity and supercharge your email campaigns. Before you embark on this exciting journey with us, please carefully review our Terms of Service, crafted in compliance with the laws of the State of Florida. Your use of MilHook's services constitutes your agreement to these terms.

Acceptance of Terms

By accessing or using MilHook's services, you affirm that you have thoroughly read, comprehended, and willingly agree to be bound by these comprehensive Terms of Service. If, for any reason, you disagree with these terms, we kindly request that you refrain from utilizing our services.

Description of Services

MilHook is your all-in-one solution for captivating design templates, sophisticated email marketing tools, and a range of related services dedicated to enhancing your brand's visual identity and optimizing your email campaigns. We retain the right to modify or discontinue any aspect of our services, with or without notice.

Account Registration and Security

To unlock the full spectrum of MilHook's features, users may be required to create an account. You are responsible for maintaining the confidentiality of your account information, and you bear full responsibility for all activities conducted under your account.

Subscription Plans and Billing

Explore our diverse subscription plans, each tailored to meet your specific needs. By subscribing to MilHook's services, you agree to the payment terms associated with your selected plan. All fees are non-refundable. We reserve the right to adjust subscription plans and pricing, with changes taking effect upon notice.

Intellectual Property

MilHook proudly retains ownership of all intellectual property rights linked to our services, encompassing design templates, software, and trademarks. You are granted a limited, non-exclusive, non-transferable license, permitting the use of our services solely for your business purposes.

User Content

As you contribute content to MilHook, you grant us a non-exclusive, global, royalty-free, sublicensable, and transferable license. This allows us to use, reproduce, distribute, and display the content in connection with our services.

Termination

MilHook reserves the right to terminate or suspend your account and access to our services at our sole discretion, without prior notice, for any reason, including, but not limited to, a breach of these Terms.

Privacy

We prioritize your privacy. Please take a moment to review our Privacy Policy, outlining how we collect, utilize, and disclose your information.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Florida.

Contact Information

Should you have any questions or concerns regarding these Terms of Service, please feel free to contact us at Kyler@milhook.com.

Thank you for choosing MilHook. Together, let's embark on a journey of creativity and success! 🚀🎨📧

By entering into a business relationship with Milhook, you (the Client) consent to the following terms and conditions:

Timeframe and Delivery

Agency working days are Monday through Friday, 9 am – 5 pm Eastern Standard Time, excluding United States holiday.

Milhook makes all reasonable efforts to provide concepts and revisions to the Client within the timeframes agreed upon in initial consultations. If we are experiencing higher work volumes, your design will be scheduled for the soonest available design time slot, and you will be notified at the earliest possible time.

Milhook will save design files to Dropbox for Client review. The Client will provide feedback on the draft design.

Milhook will review feedback and update the design as needed. Milhook will continue the revision process within the specified terms to the Client’s satisfaction. Revisions will be submitted to the Client within the specified timeframe where possible.

Once the Client has approved the design, the Client will pay any balance owed to Milhook, and Milhook will deliver the final file(s).

All requested formats of the approved design will be saved to Dropbox for the Client to download. Milhook will not maintain an archive of Client files, so Clients must download and maintain their files.

Copyright / Trademarks

Milhook creates bespoke designs, and makes every possible effort to ensure designs are original and clearly, legally distinct. If a design unintentionally infringes on existing trademarks, Milhook’s liability is limited to free revision of the design to make it legally distinct, or the provision of a paid new design, as negotiated with the Client.

The Client unconditionally guarantees that any design element – text or graphic – provided to Milhook for inclusion in the design does not violate any copyright or trademark laws. Milhook will not be held responsible for any legal action that may result from improper due diligence on the availability of a name, phrase, or image. The Client will hold harmless and protect Milhook from any claim arising from the use of content furnished by the Client.

Milhook retains the right to display designs in portfolios and on our website, unless exclusion is explicitly requested and agreed upon in writing with the Client.

Revisions and Author Alterations

Any and all revision requests, updates, corrections, additions, or variations MUST be furnished to Milhook in writing on the Trello Board. Revisions may be discussed verbally; however, no work will be done until the Client submits their revisions in writing.

The Client understands that any and all revision requests, updates, corrections, additions, or variations will incur an hourly billable or project charge. Design work is not done free of charge unless otherwise arranged with Milhook explicitly and clearly in writing.

Payment Policies

Design and development services involve significant specialization and expertise; therefore, design projects should be regarded differently than a manufactured product. Milhook’s rates ensure appropriate compensation for the time and expertise of our graphic designers, developers, art/creative directors, and project managers.

Monthly Billings

Clients monthly billing will be invoiced every 30 days. Clients requesting a monthly billing arrangement are required to maintain current contact information and a valid credit card on file with Milhook.

Online Payments

Online payments are processed through stripe

Accepted Payment Currencies

USD

If a Client’s payment is charged back to us by way of credit card fraud, cheque fraud, or other crime, we will issue a final warning by email before turning the account over to a third-party collections agency or appropriate legal authority.

Clients are responsible for all late fees and costs incurred for reporting to collections. If collection efforts are unsuccessful, we will engage the Client in litigation to collect the debt, and all copyright will remain with Milhook. The Client will forgo all rights to use Milhook designs in manner, and legal action will be taken to enforce this policy.

Abandoned Projects

A project shall be considered abandoned after 60 consecutive days have passed since the last communication received from the Client. In all abandoned projects, deposits are forfeit without the option for reclamation. Any renewal of the project after termination will require a new agreement, fee schedule, and deposit.

Privacy Policy

Milhook is committed to protecting your privacy and will conduct all business in accordance with this Privacy Policy.

Information Collection

Milhook’s web servers automatically recognize a visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about a visitor. Milhook may use this information to examine web traffic and campaign performance. Milhook does not automatically record e-mail addresses or any personal information of its website visitors.

Sensitive Information Disclosure

Any hosting account information, FTP information, or domain registrar account information provided to Milhook will be kept confidential. It will be used only by Milhook Developers and will be used only for the purposes of setting up a Client website, managing a Client website, providing technical support, or other purposes established in writing with Milhook.

Information Storage

Client websites, project file archives, and account information are stored on a secure server.

Disclosure

Milhook uses every reasonable precaution to keep Client information secure and will not be held responsible for the breach of security or the actions of any third party that receives information. Milhook is not responsible for such third-party privacy policies or how they treat information about their users.

Your consent to this agreement

By using the Milhook website and/or engaging in business with Milhook, you consent to the terms specified above. Milhook reserves the right to modify these Terms and Conditions at any time.

This web page will reflect the latest Terms and Conditions. In the event there is a discrepancy between a digital or printed version of these Terms and Conditions and this web page, the Terms and Conditions on this web page take precedence.

In the event that a Client’s Terms and Conditions conflict with those out here, this web page shall be considered to be the authoritative one, unless a separate contract has been negotiated and signed between Milhook and the Client.

Privacy policy 

MilHook Privacy Policy

Welcome to MilHook, your trusted Marketing and Design Subscription Service. Your privacy is of utmost importance to us, and this Privacy Policy outlines how MilHook collects, uses, discloses, and protects your personal information. Please take a moment to review this policy, and if you have any questions, feel free to reach out to us at kylersmigaj@milhook.com.

Information We Collect:

Account Information: When you create an account, we may collect your name, email address, and other relevant contact details.

Payment Information: To process subscription fees, we collect billing information, including credit card details, through secure payment gateways.

Usage Data: We gather information about how you interact with our services, such as pages visited, features used, and time spent on the platform.

User Content: Content you upload or provide while using MilHook's services, such as design preferences and email marketing content.

2. How We Use Your Information:

Providing Services: We use your information to deliver and enhance our design and email marketing services.

Communication: To keep you informed about updates, new features, and promotional offers.

Customer Support: Responding to your inquiries and providing customer support.

Analytics: Analyzing usage patterns to improve our services and user experience.

3. Information Sharing:

Third-Party Service Providers: We may share information with trusted third-party service providers to perform functions on our behalf.

Legal Compliance: If required by law or to protect our rights, we may disclose your information.

4. Data Security:

MilHook employs industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

5. Cookies and Similar Technologies:

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

6. Your Choices:

Account Settings: You can update your account information and communication preferences in your account settings.

Opt-Out: You have the option to opt-out of promotional communications.

7. Children's Privacy:

MilHook is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy:

MilHook reserves the right to update this Privacy Policy. We will notify you of any material changes through email or by prominently displaying a notice on our website.

9. Contact Information:

If you have any questions or concerns regarding our Privacy Policy, please contact us at kylersmigaj@milhook.com.

Thank you for choosing MilHook. Your trust is our priority as we work together to create exceptional marketing and design experiences! 🚀🎨📧